At Komorebi Styles Studio, we are committed to ensuring that every order is processed carefully, shipped securely, and delivered as efficiently as possible. The information below explains our shipping process, estimated delivery timelines, and important guidelines to help you enjoy a smooth shopping experience.

Order Processing

All orders are processed within 1–3 business days after your order has been successfully placed and payment has been confirmed. Orders are processed Monday through Friday, excluding weekends and public holidays.

During new collection launches, promotional campaigns, or holiday seasons, order processing may take slightly longer than usual. If there is a significant delay in processing your order, we'll notify you using the contact information provided during checkout.

Shipping Charges

We are pleased to offer FREE SHIPPING on all orders over $35. For orders below the free shipping threshold, shipping charges will be calculated automatically during checkout based on your delivery destination and selected shipping option.

Delivery Time

Delivery times vary depending on your shipping destination and courier availability. Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information.

Please note that delivery estimates are provided for reference only and may be affected by circumstances beyond our control, including:

• Adverse weather conditions
• Courier or logistics delays
• Customs clearance (where applicable)
• Public holidays
• High shipping volumes during promotional periods

While we make every effort to ensure timely delivery, we appreciate your understanding should unexpected delays occur.

Order Tracking

Once your order has been shipped, you'll receive an email containing your tracking number and shipment details. You can use this information to monitor your package throughout its journey.

If you have not received your tracking details within a reasonable time after your order has been processed, please contact our customer support team for assistance.

Shipping Address

Please ensure that your shipping address, contact number, and email address are accurate before completing your purchase.

Komorebi Styles Studio cannot be held responsible for delivery delays, returned packages, or unsuccessful deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us immediately. Although we'll do our best to update your information, we cannot guarantee address changes once an order has entered processing or has been dispatched.

Multiple Shipments

If your order contains multiple items, they may occasionally be shipped separately depending on product availability or packaging requirements. If this happens, you'll receive separate shipment notifications and tracking details for each package.

Delivery Delays

Although we work with reliable shipping partners, certain situations may occasionally impact delivery schedules. These include severe weather, transportation disruptions, customs inspections, or increased courier demand during holidays and promotional events.

We recommend monitoring your tracking information regularly for the latest updates on your shipment.

Lost or Damaged Shipments

If your package arrives visibly damaged or if you believe your shipment has been lost during transit, please contact us as soon as possible. To help us investigate the issue efficiently, please include your order number and, where applicable, photographs of the package and the affected items.

Our team will work closely with the shipping carrier to review your case and provide the most appropriate resolution.

Need Assistance?

If you have any questions regarding your shipment, delivery status, or shipping policy, our customer support team is always happy to help.

Simply visit our Contact Us page or submit your inquiry through our contact form. Please include your order number so we can assist you as quickly as possible.

Thank you for shopping with Komorebi Styles Studio. We appreciate your trust and remain committed to delivering your favorite jewelry, accessories, and thoughtful gifts with care and reliability.