At Komorebi Styles Studio, we carefully inspect every order before it leaves our facility to ensure it meets our quality standards. However, if you receive an item that is defective or damaged, we're here to help. Please read our Returns & Exchanges Policy below to understand the eligibility requirements and process.

Return Eligibility

We accept returns only for products that are delivered with a manufacturing defect or arrive damaged.

To be eligible for a return:

• Your request must be submitted within 7 days of the delivery date.

• The item must be unused and returned in its original condition.

• Original packaging should be included whenever possible.

• Clear photographs of the damaged or defective item must be provided for review.

• Proof of purchase or your order number must accompany your request.

Please note that all return requests are reviewed before approval.

Exchange Policy

If you would like to exchange your purchase, exchange requests may be submitted within 7 days of receiving your order.

Once your request has been reviewed and approved, our customer support team will guide you through the exchange process. Exchanges are subject to product availability. If the requested item is unavailable, we'll work with you to find a suitable alternative whenever possible.

Items Not Eligible for Return

To maintain product quality and fairness for all customers, we are unable to accept returns or refunds for:

• Change of mind

• Incorrect product selection

• Personal preference

• Normal wear and tear

• Products that have been used, altered, or damaged after delivery

• Items returned without prior approval

• Requests submitted after the 7-day return period

Please review product descriptions carefully before placing your order.

How to Request a Return or Exchange

If your item qualifies under our policy, please contact our customer support team within 7 days of delivery.

To help us process your request quickly, please include:

• Your order number

• Your full name

• A brief description of the issue

• Clear photographs showing the defect or damage

Once your request has been reviewed, we'll provide you with the next steps and return instructions.

Inspection & Approval

After your returned item is received, our team will inspect it to verify that it meets the eligibility requirements outlined in this policy.

If approved, we'll process your return or exchange as quickly as possible. If your request does not meet the policy requirements, we'll notify you with the reason for the decision.

Damaged or Incorrect Orders

If your order arrives damaged or you believe you've received the wrong product, please notify us within 7 days of delivery. To help us investigate your request, please retain the original packaging and provide photographs of both the product and its packaging when contacting our support team.

Need Assistance?

If you have any questions regarding our Returns & Exchanges Policy or need help with a recent order, our customer support team is always happy to assist.

Simply visit our Contact Us page or use the contact form on our website, and we'll respond as soon as possible to help resolve your inquiry.